Return & Refund Policy

Thank you for shopping with FullBox. We value our customers and aim to provide a smooth shopping experience. This Return & Refund Policy explains the terms under which returns, refunds, and exchanges are accepted on fullbox.in.

For any assistance, contact us at 📧 fullboxhelp@gmail.com

1. Return Eligibility

We accept returns only if the following conditions are met:

  • The return request is raised within 7 days of product delivery

  • The product is unused, unworn, and in original condition

  • Original packaging, tags, and accessories are intact

  • The product has not been damaged or altered

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or mishandling

  • Items bought during clearance sales or special offers (unless damaged or defective)

  • Products returned without original packaging

  • Hygiene-sensitive items, if applicable

3. Return Process

To initiate a return:

  1. Email us at fullboxhelp@gmail.com with:

    • Order ID

    • Product name

    • Reason for return

    • Images or videos (if product is damaged or defective)

  2. Our support team will review your request within 48 hours

  3. If approved, return instructions will be shared via email

4. Return Shipping

  • If the return is due to a defective or incorrect product, we will bear the return shipping cost

  • For other reasons, the customer may be responsible for return shipping charges

5. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

6. Exchange Policy

  • Exchanges are allowed only for damaged, defective, or wrong items

  • Exchange requests must be made within 7 days of delivery

  • Subject to product availability

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment provider again

  • Contact your payment provider

  • If the issue persists, email us at fullboxhelp@gmail.com

8. Cancellation Policy

  • Orders can be canceled before dispatch only

  • Once shipped, orders cannot be canceled

  • To request cancellation, contact us immediately at fullboxhelp@gmail.com

9. Changes to This Policy

FullBox reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on the website.

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

FullBox
🌐 Website: https://fullbox.in
📧 Email: fullboxhelp@gmail.com